Microsoft System Center

Microsoft System Center 2012 Service Manager is the only product that can integrate across most of the System Center suite and Active Directory. Service Manager is a fast and reliable product that can create and maintain a dynamic service management database to enable interaction across the organization, both inside and outside the IT department, making it a very compelling product to many organizations. Over the last several years, more and more customers have implemented Service Manager, either independently or via Microsoft or a partner. Sometimes the project and product implementation are not as successful as they should be. Our objectives with this book are to provide you with a framework for planning and delivering a successful Service Manager project and to share some of our experiences and best practices when it comes to optimizing and maintaining your Service Manager environment.

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